Privacy Policy


At Flaxmill, we are committed to protecting your privacy. Our full privacy policy is detailed below:

what information do we collect & how do we use it?

We require your contact details in order to respond to a booking enquiry, to create a booking in your name, or to stay in touch with you with regards to booking arrangements.

The type of information collected…

a. "Personal information" is information that is associated with your name or personal identity. This may include name, address, phone number, e-mail address and names of other guests staying onsite.

b. "Non-personal information" is aggregated data gathered from our Guest Feedback Cards for the purposes of improving our service and guest experience.

Your contact information will only be used for the purpose for which you have provided it.

If you have stayed with us previously, and have opted-in to our mailing list, from time to time we may e-mail you information about offers and specials that may be of interest to you. If you no longer wish to receive these emails from us, you may opt out at any time by clicking the unsubscribe link.

will flaxmill disclose the information it collects to third parties?

Flaxmill will not disclose, sell or rent your personal information to a third party except in the following circumstances, as required by law:

i. To respond to duly authorised information requests of governmental authorities

ii. To comply with any law, regulation, or court order

iii. To help prevent fraud or to enforce or protect the rights and properties of Flaxmill Bay Hideaway Ltd. or to protect the personal safety of its employees

Flaxmill may provide aggregate statistics about our customers, to Statistics New Zealand but these statistics do not include any personally identifying information.

For bookings relating to the Big Toe Foundation (BTF), we may share information provided by you to BTF, however this is solely for the purposes of facilitating your booking or acquiring feedback about your stay or event.

how does flaxmill protect customer information?

As required by the Privacy Act 1993, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorized access.

Credit card information is used only for payment processing and fraud prevention. Credit card information will not be kept longer than necessary for providing the services you have requested.

what are cookies & how does flaxmill use them?

A cookie is a short piece of data that is sent from a web server to a web browser on the user's machine when the browser visits the server's site. The cookie is stored on the user's computer, but it is not an executable program and cannot do anything to your computer. Cookies are widely used on most major websites.

Flaxmill uses cookies for the purposes of enabling a more efficient customer experience while you are using our site, and to gain a general understanding of what our web customers are looking for, or how they found our website.

We use cookies to enable the use of Google Analytics and Google Advertising for general website statistical measurements, demographics and marketing purposes. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on

links to other websites & services

The Flaxmill website contains links to other sites that are not under our control. These websites may have their own policies regarding privacy. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.

your consent

By using our website, you consent to the collection and use of this information by Flaxmill. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.