what personal information do we collect & how do we use it?
"Personal information" is information that is associated with your name or personal identity. This includes your name, contact phone number(s), email address (if applicable), postal address, country, names of other guests staying onsite and billing information. We collect this information in order to:
- Respond and follow-up to a reservation enquiry you have initiated either via our website, over the phone, by direct email to us or through a 3rd party Channel
- Create and manage a booking in your name through Seekom's iBex platform (see next section)
- Communicate with you with regards to; your booking pre-arrival; follow up on your guest experience post-departure; or to let you know of seasonal updates to Flaxmill that may be of interest to you
You have the right to ask for a copy of any personal information we hold about you and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at email@example.com.
Protecting your personal information
As required by the Privacy Act 1993, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorized access.
On our website
The contact details that you provided to us when sending an enquiry/email through the Contact Form on our website, are stored on our secure web server for a period of no more than 3 months. This is to ascertain the performance of our conversion from enquiry to booking. The personal information stored includes; your name, email address and contact phone number. This information is deleted after 3 months.
Online bookings made through our website are processed through our booking management platform, Seekom (refer to the next section).
On Seekom's Ibex Platform
We use Seekom’s iBex platform in order to manage reservations and your personal data in a secure way. Seekom is a technology service to help us manage our business and is committed to improving the user experience for our customers (yes that’s you!).
You can opt-out of the creation of a user profile, storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
For NZ bookings relating to the Big Toe Foundation (BTF), we may share information provided by you to BTF, however this is solely for the purposes of facilitating your booking or acquiring subsequent feedback about your stay or event.
Other than above, Flaxmill will not disclose, sell or rent your personal information to a third party except in the following circumstances, as required by law:
i) To respond to duly authorised information requests of governmental authorities
ii) To comply with any law, regulation, or court order
iii) To help prevent fraud or to enforce or protect the rights and properties of Flaxmill Bay Hideaway Ltd. or to protect the personal safety of its employees
what other information do we collect?
We do collect some "non-personal information" from our web visitors and guests. This is aggregated data collected for the purposes of marketing, referral sources, improvements to guest experiences and to provide aggregated statistics about our bookings to Statistics New Zealand. This data does not include any personally identifying information. Some of this information is collected within Seekom, some through cookies as per the following section.
You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on
If you want to remove or block cookies from your device at any time, you can update your browser settings (consult your browser's "help" menu to learn how to remove or block Cookies).Please be aware that rejecting cookies may affect your ability to perform certain transactions on this and other websites.
links to other websites and services
The Flaxmill website contains links to other sites that are not under our control. These websites may have their own policies regarding privacy. We take no responsibility for linked websites, their content or the accuracy of their information and provide these links solely for the convenience and information of our web visitors.